client feedback

emotional intelligence worldwide programmes receive exceptional feedback. This is because of the high level of audience engagement and real-world applications provided by our team of passionate and knowlegdable speakers, trainers, facilitators and coaches. 
 

PERSONAL TESTIMONIALS

Group Strategy Manager, multinational pharmaceutical company

"After receiving less than flattering feedback from colleagues in 360 surveys, I was determined to improve my self-awareness and deepen my understanding of others. As part of coaching, Janet introduced me to the Mayer-Salovey-Caruso Emotional Intelligence framework. By analysing my EI abilities (or lack thereof) in a systematic manner I was able to re-engage with colleagues. Within weeks I was able to enhance my communication skills, resulting in improved personal relationships with colleagues. The skills I learned were a key success factor in gaining a C-level position in another company months later." Read case study...

HR Administrator, NGO

"I was having difficulties with my Manager as our work styles and personalities were so different. It was affecting my personal life, work environment and the organisation as a whole. My coach Janet helped me set realistic goals and even more importantly, achieve them! I became more open and honest in a non-confronting way. Clearly articulating my feelings to my Manager really helped with our working relationship. I have grown so much personally and professionally and cannot thank Janet enough."

Michelle Marshall, Tourism industry 

"Mel, I would just like to express my gratitude for all you have taught me during the leadership program. When I started I thought “How is this diverse group going to be able to work together on a project?”  You taught us to work together not by showing us but by allowing us to bring our collective experiences to the fore front. I found the program most enlightening, and for me a real growing experience that made me more able to attack the continual challenges that life throws at us."

Dr Cecily Moreton, Psychologist/Executive Coach/Leadership Consultant

"I was fortunate to participate in the EI certification program brilliantly facilitated by Sue Langley. Sue maintained the engagement of the whole group for the entire 2 days. Her warm professional style captured the imagination of the group and held us through the theory and the practice, the interesting and the routine, plus the highs and lows of our energy. Sue is the best trainer and facilitator I have been with in years."

RECENT PROGRAMME FEEDBACK

Mayer-Salover-Caruso Emotional Intelligence Accreditation, Oct 2012

Anastasia Chye, Senior Manager, Strategy & Projects at Westpac

I finished the MSCEIT accreditation feeling confident in my ability to use my emotions intelligently and very excited by the prospect of applying a new type of thinking that I believe will benefit my colleagues, teams and customers as well as my family and friends. I was greatly inspired by the level of sharing and insights gained over the three days. I had a lot of light bulbs go off and the brightest one for me was the realisation of lost opportunities - how little I use my EI skills and abilities on a day-to-day basis.

What excites me the most is knowing and understanding my personal ability based on the MSCEIT, then imagining the potential for generating positive outcomes for myself and those I interact with through the thoughtful and strategic use of EI in ways that I had never imagined before. I feel my perspective has widened and this has ignited some very positive feelings of possibility when considering all aspects of my life. In being able to better manage my emotions and being more strategic in how I apply the various skills around EI, I have the privilege of being able to create positive interactions for others around me.

I aim to spread my new learnings with my team, colleagues, family and friends through simply talking emotions and encouraging them to do the same. I think there is an intrinsic fear about talking emotions, yet it's about spreading the word that positive and negative emotions do not equate to good or bad emotions. I believe we can have more productive and constructive conversations that produce win-win outcomes and motivate great performance.

Goulburn River Valley Tourism Industry Conference

Bernard Morris, Chair, Golburn River Valley Tourism

"Mel's presentation The Neuroscience of Communication and Networking touched on some fundamental ideas that challenge and support every moment in every day of our social and business environment. Our industry feedback recognised your obvious talents and study in the area of emotional intelligence and definitely had everyone thinking about your theories impacting perception and problem-solving. Your insights into decision making, stress management, collaboration and motivation had everyone talking."

Positive Relationships at Work Keynote Mar 2012, American Chamber of Commerce

Aspects of Sue Langley's presentation participants found valuable:

• Science behind positive relationships.
• How these findings can be applied in the workplace.
• Helped me understand how our organisational culture has been established.
• The way Sue provided real world examples to the theory - Sue is an amazing speaker!
• Practical examples really helped me to plan actions in this session.
   

Financial Planning Association Event Nov 2011

John Ross CFP, Ethos Financial Advisers, Melbourne

“Sue Langley’s presentation was both highly beneficial and engaging. As Financial Planners we tend to focus on the technical details and overlook the emotional forces at play in financial planning. Sue provides the skills to assist in better engaging with the client and understanding the client’s core needs.”

David Burke, Schroder Investment Management Australia, Sydney

“The Psychology of Advice session was excellent. Sue’s professionalism and understanding of her topic was clearly evident as she succinctly worked through each key take out. A refreshingly different approach to understanding our clients!”

Julia Newbould, BT Finance, Sydney

“Sue Langley’s presentation on emotional intelligence was very different to any I had heard before. Very science-based, it provided great depth to an issue of great importance to advisers. Learning how to better communicate with clients is an absolute must especially in the current market with investor confidence at record lows. For anyone, being able to walk away with a greater understanding of how the mind works is valuable in communication of any kind.  An hour-long presentation provided just a taste of how much there is to learn about the way the mind works. I hope to work more with Sue soon.”

Julie Dalling AFP, Q Invest

“I felt I got more out of the half hour I managed to see of your session than I did from the day long workshop with [another provider] on Wednesday – only wish I had heard the whole rather than trying to double dip on sessions ? You seemed to have more of a ‘hands on’ and practical approach to the issues I was seeking training on, including how the brain works and how to best deal with ‘difficult’ clients – hope I get the chance to see more of this in the future.”
 

Melbourne Tourism Industry Leadership Program 2011

Participants (tourism industry leaders)

• Values and principle-centered leadership are excellent tools to have. Mel Neil is a great presenter. 
• Thought provoking and challenging. Exceeded my expectations.
• Mel's sessions are well presented, powerful and interesting. Enjoy everything from the interactive style to the leadership training sessions and personal reflection time.
• Mel's great at engaging her audience.
• Great tools and presented in an easy to follow way. Great balance between participation and information share.
• Very insightful and somewhat confronting. Mel presents very well.
• Thought provoking – really made us look at ourselves. Values – something I have never thought or discussed before.
• Looking forward to developing my own mission statement!
• Well ran sessions! Thank you.