emotional intelligence

Emotional intelligence was made popular by the author Daniel Goleman, however the concept has a much deeper and much older background.

The phrase 'emotional intelligence' was coined in the 1970's by Jack Mayer and Peter Salovey, two psychologist who have contributed an enormous amount to this fascinating field.

"Emotional intelligence is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action" - Salovey and Mayer, 1990

Perceiving Emotions

What is Perceiving Emotions? Everyone experiences and relates to feelings and emotions. Even the world around you communicates and sends emotional messages. Emotions contain valuable information about relationships and about the world around you. This ability to perceive emotions starts with being aware of these emotional clues, and then accurately identifying what they mean.

How is this ability used? You need to be aware of your own feelings and emotions so that you have accurate information about the world around you. Being aware of others' emotions is a key to working with people.

Using Emotions

What is Using Emotions? How we feel influences how we think. If you feel sad, you may view the world one way, while if you feel happy, you interpret the same events differently. People in a sad or negative mood tend to focus on details and search for errors. Those in a more positive mood are better at generating new ideas and novel solutions to problems. Knowing which moods are best for which situations and "getting in the right mood" is an ability.

How is this ability used? If you stay aware of your emotions, which contain valuable information, and then use them to solve problems, the outcome may be more positive.

Understanding Emotions

What is Understanding Emotions? Emotions contain information, and our ability to understand this information and think about it plays an important role in our day-to-day life. This ability answers questions such as: Why are we feeling happy? How will my friend feel if I say that to him? What will happen if I say that to her?

How is this ability used? Insight into ourselves, and others, may require emotional knowledge. This knowledge helps us to understand people better.

Managing Emotions

What is Managing Emotions? If emotions contain information, then ignoring this information means that we can end up making a poor decision. At times, we need to stay open to our feelings, learn from these feelings, and use this information to make decisions and to take appropriate action. Sometimes, though, it may be best to disengage from an emotion and return to it later in order to manage it effectively.

How is this ability used? If you can find the right balance in managing your emotions, you should be more successful.

EI Programmes

The programmes we deliver are designed to increase your bottom line through developing your people.

We can offer you everything from a half day insight programme through to two and three day programmes or ongoing coaching to create understanding around the concept and research and working on ways to increase self-awareness and techniques to improve individual emotional intelligence capabilities in order to improve performance.

Programmes can be combined with EI testing, such as the MSCEIT or EQ-i.