emotional intelligence

Emotional intelligence (EI) was made popular by author Daniel Goleman, yet the concept has a much deeper and much older background. The term 'emotional intelligence' was coined in 1990 by Jack Mayer and Peter Salovey, two psychologist who have contributed an enormous amount to this fascinating field.

We like to think of emotional intelligence as the intelligent use of emotions. 

Emotional intelligence research indicates EI is a key driver of exceptional performance in individuals and organisations. Raising people’s self awareness and understanding of others unlocks potential and improves effectiveness, relationships and leadership capability.

MEASURING EMOTIONAL INTELLIGENCE

There are many methodologies for measuring emotional Intelligence.  At EIW we focus on the two pure models -  MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) and Genos.

MSCEIT

A four part model.

Perceiving emotions

What is Perceiving Emotions?

Everyone experiences and relates to feelings and emotions. Even the world around you communicates and sends emotional messages. Emotions contain valuable information about relationships and about the world around you. This ability to perceive emotions starts with being aware of these emotional clues, and then accurately identifying what they mean.

Using emotions

What is Using Emotions?

How we feel influences how we think. If you feel sad, you may view the world one way, while if you feel happy, you interpret the same events differently. People in a sad or negative mood tend to focus on details and search for errors. Those in a more positive mood are better at generating new ideas and novel solutions to problems. Knowing which moods are best for which situations and "getting in the right mood" is an ability.

Understanding emotions

What is Understanding Emotions?

Emotions contain information, and our ability to understand this information and think about it plays an important role in our day-to-day life. This ability answers questions such as: Why are we feeling happy? How will my friend feel if I say that to him? What will happen if I say that to her?

Manging emotions

What is Managing Emotions?

If emotions contain information, then ignoring this information means that we can end up making a poor decision. At times, we need to stay open to our feelings, learn from these feelings, and use this information to make decisions and to take appropriate action. Sometimes, though, it may be best to disengage from an emotion and return to it later in order to manage it effectively.

Genos

A four part model and the full seven skill model provides different levels of assessment.

Awareness

Awareness of emotions (both your own and those of others) is the foundation for developing all of the skills of EI. Are you feeling happy? Stressed? Angry? And when you have these feelings (and notice them in others) are you aware of how they impact your behaviour? Develop your awareness and you will be well on your way to express, reason and manage these emotions in yourself and others.

Expression

Expression is about being able to talk about how you are feeling; to the right person, at the right time and in the right amount. Emotionally expressive people are good at handling workplace conflicts. And because they talk openly and appropriately about how they feel, they build feelings of trust and authenticity with their colleagues.

Reasoning

We make decisions everyday. Someone who demonstrates high levels of emotional reasoning will make these decision based on facts and feelings; on data and intuition. They will consider how individuals will react to their decisions. By factoring rational and emotional data into your decision-making process, you will have a greater likelihood of making better decisions and having work colleagues support them.

Management

Individuals with high levels of emotional intelligence come across as being centred. They are good at maintaining positive moods, dealing effectively with stress and reacting to strong emotions (such as anger) in constructive ways. They are also good at bringing our positive emotions and moods in others through what they say and do.

EI PROGRAMMES

We offer flexible, tailored emotional intelligence programmes and accreditation designed to increase awareness, performance and engagement. Opening new perspectives and reshaping attitudes and behaviour, our programmes help shift resistance in individuals and teams, unleashing energy to explore creative solutions. 

Programmes can be combined with EI testing, using models such as Genos or MSCEIT.