topics - skill

Customer Service

Keynote - Getting 'back to basics'

If you get the basics in customer service right the rest will follow. This presentation looks at the simple things that are often missed. It is an inspiring and amusing presentation that will refresh even the longest standing employee.

The session will include:

• The key components of any role
• The power of attitude
• What is customer service anyway?
• Basics – phone and face to face
• Face the world with a smile
• Making the choice

Sales

Keynote - Relationship selling

A back to basics look at selling. Create a relationship that means the sales drop into your lap. This presentation explores each of the key areas of the relationship selling model, combining practical experience with amusing anecdotes, which will leave the audience with key tools to remember.

The session will include:

• How to build rapport using a range of different techniques
• Use open questions to assess the client needs – facts and feelings
• Offer products to fit these needs using features and benefits
• Close and overcome objections
• Focus on value add to achieve targets
• Choose your attitude – self‐leadership

Goal setting

Keynote - Goal setting for success

Research shows those who set and write their goals down are consistently more successful in life and achieving what they want. Learn more about how to create success, letting your innate teleological g nature to the work for you.

This highly interactive and fun session will provide valuable techniques:

• Creating a compelling future
• Identify your key areas of success
• Create balance in your drives and goals
• Create goals for each area of your life
• Use techniques to enhance success

Stress management

Keynote - Managing yourself and stress

Life, especially corporate life, appears to be getting more and more stressful. This presentation will give you the opportunity to learn more about your own stress and how to manage yourself. Take the opportunity to look at things in a different way with this interactive session.

Learn more about:

• Where your stress comes from
• Ways to reduce stress in the workplace
• Understand the physical, psychological and behavioural signs of stress
• Understanding of the ABC model of stress management
• Apply stress management strategies to deal with personal and workplace stress
• Identify beliefs and attitudes that may be contributing to stress
• Create action plan to instigate a personal stress management strategy